Return & Refund Policy

Cancelations

You have 24 hours to cancel an order. We are closed on Sundays so Sundays do not count in the 24 hours.

Non Customized Signs

  If you wish to return a “stock” non-personalized item, you must contact us within three business days of receipt as shown on your tracking information.
Contact customer service at support@monogrammetalshop.com
If 3 days have passed since receipt of the order, unfortunately, we can’t offer you a refund or exchange.

Personalized Signs

We do NOT accept returns, issue refunds, or exchange personalized items.

**Check your spelling and color selections when ordering. Also, check your confirmation email to verify everything processed correctly. If the order was placed with the incorrect information, it will not be replaced/refunded unless the miss spelling was on our end.

If your package has been damaged in transit, please email customer service at support@monogrammetalshop.com with your order number, photos of the piece, photos of the packaging, and a photo of the packing slip.

Refunds (if applicable)-
Once your return is received, inspected, and a refund is approved, a refund will automatically be applied to your credit card or original method of payment. Typically between 3-5 businesses depending on your account holder’s processing. You will receive an email showing the refund details.

Replacement (if applicable)-
   We only replace items if they are misspelled by us, defective, or damaged.
Please email customer service at support@monogrammetalshop.com with your order number, photos of the piece, and a photo of the packing slip.
If damaged, include a photo of the packaging as well.

**You will be responsible for paying the return shipping cost. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.