–Cancelations–

You have 12 hours to cancel an order. We are closed on Sundays so Sundays do not count in the 12 hours.

–Non Customized Signs–

  If you wish to return a “stock” non-personalized item, you must contact us within three business days of receipt as shown on your tracking information.
Contact customer service at support@monogrammetalshop.com
If 3 days have passed since receipt of the order, unfortunately, we can’t offer you a refund or exchange.

–Personalized Signs Right Now We are not accepting orders for personalized signs–

Once your return is received, inspected, and a refund is approved, a refund will automatically be applied to your credit card or original method of payment. Typically between 3-5 businesses depending on your account holder’s processing. You will receive an email showing the refund details.

–Replacement (if applicable)-
   We only replace items if they are misspelled by us, defective, or damaged.
Please email customer service at support@monogrammetalshop.com with your order number, photos of the piece, and a photo of the packing slip.
If damaged, include a photo of the packaging as well.

**You will be responsible for paying the return shipping cost. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.